All instruments purchased online come with a 48-hour approval period. All return shipping costs are the responsibility of the customer on all musical instrument orders. Please note the 48-hour approval period is only applicable to all musical instruments purchased via our website www.cartervintage.com and not applicable to in-store purchases at our Nashville showroom. A restocking fee of 3.5% is applied when issuing refunds. When we confirm your return authorization, we will communicate any restocking fees that apply to your order and will confirm the refund amount owed to you, minus any restocking fees. If upon inspection, an instrument is not returned in the same condition in which it was sent to you, additional fees may be deducted from the refund issued.
To initiate a return, please email [email protected]