Consignment Process Overview

Here's what our process looks like to consign your guitar from Carter:

1. Click on the ‘Consign Your Guitar’ button in the top right corner of our site and add initial listing details.
2. Decide on a price with help from our Appraisals team.
   1. Add your initial price while listing, and we'll be in touch to finalize your price based on current market conditions.
3. Safely send us your guitar.
   1. You are responsible for shipping label costs to Carter.
   2. There are 2 options for shipping materials and protection:
      1. If you use our custom shipping materials, your shipment is eligible for Care Care protection in transit at full instrument value up to $500,000.
      2. If you opt to use your own shipping materials, you are required to purchase your own insurance at full instrument value via your carrier (UPS, DHL, or FedEx).
4. Let us authenticate, photograph, and list your guitar.
5. Get paid after our Sales team finds your guitar a new home.
   1. Payouts typically clear 15 days after the buyer receives the instrument and the 48-hour return window has passed.

Here's what our process looks like to consign your guitar from home:

1. Click on the ‘Consign Your Guitar’ button in the top right corner of our site and add initial listing details and photos per our photo guidelines.
2. Decide on a price with help from our Appraisals team.
   1. Add your initial price while listing, and we'll be in touch to finalize your price based on current market conditions.
3. Wait for our Sales team to find your guitar a new home, and answer any messages and offers that come in while we find you a buyer.
4. To see how many page views and watchers your instrument has, go to Dashboard > Portfolio where you will see your entire collection. Hover over the instrument and click 'View' to see views, watchers and offers.
5. Upon the sale of your guitar, safely send us your guitar for authentication.
   1. You are responsible for shipping label costs to Carter.
   2. There are 2 options for shipping materials and protection:
      1. If you use our custom shipping materials, your shipment is eligible for Care Care protection in transit at full instrument value up to $500,000.
      2. If you opt to use your own shipping materials, you are required to purchase your own insurance at full instrument value via your carrier (UPS, DHL, or FedEx).
6. After authentication, we'll ship to the buyer with protection at full instrument value via Carter Care.
   1. The buyer is responsible for shipping costs from Carter to them.
7. Get paid after the buyer receives the guitar.
   1. Payouts typically clear 15 days after the buyer receives the instrument and the 48-hour return window has passed.

You can change your title, description, price, offer status, or add photos at any time without CVE approval.

You can also hide or delete your listings. Under the Dashboard > Selling view, click on the eye icon to hide your listing. It will remain in your Portfolio as a private listing, and you can easily reactivate it by clicking the eye again.

To delete, just click the trash bin icon. This is permanent and we cannot recover your listing for you.