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Shipping Options

What Are My Shipping and Delivery Options?

In-Store Pickup

In-store pickup is available for all instruments we sell. Pickups are available Monday through Friday from 10 AM – 6 PM and Saturday/Sunday 10 AM – 4 PM.

Free Shipping

We offer free 3 Day shipping on individual purchases over $10,000.

Expedited Shipping Fees

For shipments within the United States we classify by two zones, “East” and “West”. West includes Montana, Wyoming, Utah, Arizona, Idaho, Nevada, Washington, Oregon and California. East includes all other states.

We offer expedited shipping for East and West zones at the following rates:

EAST

Shipping Method

Shipping Fee

Ground

$100

3 Day

$150

2 Day

$200

Next Day / Overnight

$250

WEST

Shipping Method

Shipping Fee

Ground – for instruments less than $2,000

$100

3 Day

$250

2 Day

$300

Next Day / Overnight

$400

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of our products are given in good faith but are estimates only.

When shipping Carter Vintage prioritizes the safety of your instrument and as a result may delay your shipment to ensure the most expedited delivery and mitigate the risk of an instrument being exposed to prolonged heat or cold (e.g., carriers typically do not move items in transit on Sunday)

Is My Purchase Protected?

All instruments ship fully protected by Carter Care against damage in transit for the full purchase amount.

Do You Deliver Internationally?

We offer worldwide shipping. Free shipping is not offered on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we do not have control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Are There Other Shipping Restrictions

Although we ship internationally we are prohibited from shipping to the following countries/territories: Afghanistan, Balkans, Belarus, Burma, Central African Republic, Cuba, Democratic Republic of the Congo, Ethiopia, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe. In addition, instruments manufactured with Brazilian Rosewood cannot be shipped internationally.